Last updated: 24 May 2026
This Privacy Policy explains how Flourish Healthy Ageing Retreat ("Flourish", "we", "our" or "us") collects, uses, stores and protects personal information.
Flourish is a premium healthy ageing retreat for adults 50+ focused on movement, function, recovery, nourishment, education and practical healthy ageing planning. The retreat may involve pre-arrival screening, health and lifestyle questionnaires, clinical or wellness assessments, movement sessions, recovery support, educational content, hospitality coordination and post-retreat continuity support.
This policy applies to information collected through this website, our enquiry forms, emails, phone calls, booking processes, pre-arrival forms, retreat delivery, post-retreat follow-up and related digital services.
Publication note: replace the placeholders in square brackets before publishing. This document should be reviewed by legal and privacy advisers before use, especially because Flourish may involve health information, international delivery, Philippines-based partners and Australian guests.
1. Who operates Flourish
Flourish Healthy Ageing Retreat is operated by [insert legal entity name], trading as Flourish Healthy Ageing Retreat.
- ABN/ACN: [insert ABN/ACN]
- Registered address: [insert address]
- Privacy contact: [insert privacy contact email]
- General contact: [insert general contact email]
Where a retreat is delivered with local resort, hospitality, transport, healthcare or operational partners, those partners may also collect and handle personal information under their own privacy policies and legal obligations.
2. The kinds of information we collect
We collect information that is reasonably necessary for our business, guest care, safety, administration and service delivery.
The information we collect may include:
- name, age, date of birth and contact details;
- address, country of residence and preferred communication details;
- emergency contact and nominated support person details;
- enquiry, booking, payment and invoice information;
- retreat preferences, accommodation requirements, dietary requirements, accessibility requirements and travel details;
- health and sensitive information, such as medical history, medication and supplement details, allergies, symptoms, injuries, falls history, mobility concerns, balance concerns, exercise tolerance, functional goals and relevant clinical risks;
- screening forms, pre-arrival questionnaires, intake notes, assessment findings, functional testing results and retreat progress notes;
- information from connected devices or apps, such as steps, activity, sleep or heart rate data, where you choose to share it with us;
- photographs, video or feedback, but only where separate permission is obtained where required;
- website use information, including device information, browser type, IP address, pages visited and cookie or analytics data;
- marketing preferences, consent records and communication history.
Some of this information may be "sensitive information" or "health information". We only collect sensitive information where it is reasonably necessary for the retreat, where you consent, or where another lawful basis applies.
3. How we collect information
We may collect information:
- directly from you through the website, enquiry forms, booking forms, pre-arrival documents, phone calls, emails, video calls or in-person discussions;
- from a spouse, companion, family member, carer or support person, where you authorise this or where it is necessary for safety or care coordination;
- from clinicians, health professionals or referrers, where you authorise this;
- from local delivery partners such as accommodation, transport or concierge providers, where needed for retreat logistics;
- from payment processors, customer relationship management systems, email platforms, website analytics tools and other technology providers;
- from publicly available sources, where relevant and lawful.
We will usually collect personal information from you directly where practical.
4. Why we collect and use personal information
We collect and use personal information to:
- respond to enquiries and provide information about Flourish;
- assess whether the retreat is suitable and safe for you;
- manage bookings, payments, invoices, accommodation coordination, transfers and guest communications;
- deliver the retreat experience, including assessment, movement, recovery, education, nutrition support, hospitality coordination and take-home planning;
- tailor the programme to your goals, needs and safety considerations;
- communicate with your emergency contact or nominated support person where appropriate;
- arrange local medical, emergency or escalation support where required;
- manage risk, clinical governance, incident reporting, insurance and legal obligations;
- provide post-retreat continuity resources, follow-up options or digital support where requested;
- improve our services, content, operations and guest experience;
- send newsletters, updates or marketing communications where we have consent or are otherwise permitted by law;
- comply with Australian, Philippines or other applicable legal and regulatory obligations.
We do not sell personal information.
5. Health information and consent
Because Flourish may involve health screening, functional assessment, movement programming, clinical input and wellbeing support, we may need to collect health information before and during the retreat.
Health information may be used to:
- assess suitability for participation;
- identify risks, precautions or required modifications;
- support safe and appropriate programme participation;
- guide assessment, education and take-home planning;
- coordinate with relevant clinicians, emergency services or local healthcare providers if required.
You do not have to provide health information. However, if you choose not to provide information that is important for suitability, safety or participation, we may be unable to confirm your booking or deliver parts of the programme.
6. Disclosure of personal information
We may disclose personal information to:
- our directors, staff, clinicians, contractors and authorised team members;
- local retreat, hospitality, accommodation, transport, concierge or activity partners where needed to deliver your retreat;
- healthcare providers, emergency services, hospitals, insurers or assistance providers where necessary for safety, urgent care or incident management;
- payment processors, booking systems, cloud hosting providers, CRM systems, email platforms, analytics providers and other technology suppliers;
- professional advisers, insurers, auditors, lawyers and accountants;
- regulators, courts, tribunals, law enforcement or government agencies where required or authorised by law;
- a person you authorise, such as a spouse, companion, family member, carer, treating health professional or travel representative;
- a prospective purchaser, investor or restructure adviser, where appropriate confidentiality protections are in place.
We aim to share only the information reasonably needed for the relevant purpose.
7. Overseas disclosure and Philippines delivery
Flourish may involve Australian-based administration and Philippines-based retreat delivery. This means your information may be handled in Australia, the Philippines and other countries where our technology providers, cloud services or operational partners are located.
Where we disclose personal information to overseas recipients, we will take reasonable steps to protect that information and to ensure overseas recipients handle it appropriately. This may include contractual requirements, access controls, confidentiality obligations, data minimisation and partner due diligence.
Some overseas recipients may be subject to privacy laws that differ from Australian law. Where Philippines law applies, local privacy requirements may also apply.
8. Website analytics, cookies and similar technologies
Our website may use cookies, pixels, analytics tools and similar technologies to:
- make the website work properly;
- understand how visitors use the website;
- improve website content and performance;
- remember preferences;
- support marketing or remarketing activities where lawful.
You can usually adjust cookie settings in your browser. Blocking cookies may affect website functionality.
If the website uses non-essential analytics, advertising pixels or tracking tools, the implementation should be reviewed so that the website provides appropriate notice and, where required, consent options.
9. Email marketing and communications
We may send updates, newsletters or marketing communications where you have subscribed, opted in, requested information, or where we are otherwise permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly. Transactional or service-related messages, such as booking, safety, payment or retreat administration emails, may still be sent where necessary.
We do not require marketing consent as a condition of making a general enquiry.
10. Photographs, testimonials and guest stories
We will not publish identifiable photographs, video, testimonials or personal guest stories without appropriate permission.
Because Flourish sits close to health and wellness territory, any public guest story, review, testimonial or image use should be carefully reviewed before publication to ensure it does not create unrealistic expectations or imply guaranteed health outcomes.
11. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Measures may include access controls, secure systems, password protection, role-based permissions, staff training, confidentiality obligations, secure cloud services, secure disposal practices and incident response procedures.
No system is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will assess and respond to the incident in accordance with applicable legal obligations.
12. Retention and deletion
We keep personal information for as long as reasonably needed for the purposes described in this policy, including retreat delivery, follow-up, legal, insurance, accounting, clinical governance, dispute management and regulatory requirements.
When information is no longer needed, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted to retain it.
Health, clinical and financial records may need to be retained for minimum periods under applicable laws, insurance requirements or professional obligations.
13. Access and correction
You may request access to personal information we hold about you. You may also ask us to correct information you believe is inaccurate, incomplete or out of date.
To make a request, contact:
[insert privacy contact email]
We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law. If we do, we will explain the reason where reasonable and lawful.
14. Privacy complaints
If you have a privacy concern, please contact us first so we can try to resolve it.
Privacy contact: [insert privacy contact email] Postal address: [insert postal address]
Please include your name, contact details and a summary of your concern.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). Where Philippines privacy law applies, you may also have rights to contact the Philippines National Privacy Commission.
15. Third-party websites and services
Our website may contain links to third-party websites, booking tools, payment processors, resort partners, social media platforms or other services. We are not responsible for the privacy practices or content of those third-party services. You should review their privacy policies before using them.
16. Children's privacy
Flourish is designed for adults and is not directed to children. We do not knowingly collect personal information from children through this website.
17. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this website with the latest update date.
18. Contact us
For privacy questions, access requests or complaints, contact:
[insert legal entity name] Trading as Flourish Healthy Ageing Retreat Email: [insert privacy contact email] Address: [insert address]