Last updated: 24 May 2026
These Terms & Conditions ("Terms") apply to your use of the Flourish Healthy Ageing Retreat website and, where stated, to enquiries, bookings and participation in Flourish retreat services.
By using this website, submitting an enquiry, requesting information, making a booking or participating in a Flourish retreat, you agree to these Terms.
Publication note: replace the placeholders in square brackets before publishing. This document should be reviewed by legal advisers before use, especially because Flourish may involve health-related services, international delivery, Philippines-based partners, deposits, cancellation rules and Australian consumer law obligations.
1. Who we are
Flourish Healthy Ageing Retreat ("Flourish", "we", "our" or "us") is operated by [insert legal entity name], trading as Flourish Healthy Ageing Retreat.
- ABN/ACN: [insert ABN/ACN]
- Registered address: [insert address]
- Contact email: [insert contact email]
Flourish provides a premium healthy ageing retreat experience for adults 50+, focused on function, vitality, movement, balance, recovery, nourishment, education and practical planning for ageing well.
2. Important health and suitability statement
Flourish is designed for proactive, medically stable adults who want to invest in healthy ageing, function and confidence.
Flourish is not:
- an emergency medical service;
- a hospital or inpatient rehabilitation service;
- a high-dependency care service;
- a substitute for your usual doctor, specialist, physiotherapist or other treating health professional;
- a guarantee of any particular health, mobility, pain, fitness, balance, weight, sleep or wellbeing outcome.
Information on this website is general in nature. It is not personal medical advice. You should seek advice from your usual healthcare providers before making health, travel or participation decisions, especially if you have a medical condition, recent injury, recent surgery, falls risk, cardiac condition, neurological condition, unstable symptoms or medication concerns.
If you have urgent or severe symptoms, seek emergency medical assistance.
3. Website use
You may use this website for lawful personal or business enquiry purposes. You must not:
- misuse, disrupt, scrape, reverse engineer or interfere with the website;
- upload malicious code;
- attempt unauthorised access to any system or data;
- submit false, misleading or unlawful information;
- use the website in a way that infringes another person's rights.
We may restrict or block access to the website where we reasonably believe these Terms have been breached.
4. Website information and accuracy
We aim to keep website information accurate and current. However, retreat inclusions, locations, dates, pricing, programme details, partners, clinical services, accommodation details and availability may change.
Website content is provided for general information and enquiry purposes. A retreat place is not confirmed until we issue written confirmation and any required deposit or payment has been received.
5. Enquiries and suitability screening
Submitting an enquiry does not guarantee availability, suitability or acceptance into a retreat.
Before confirming participation, we may require:
- a pre-arrival health questionnaire;
- suitability screening;
- medical clearance or a letter from a treating practitioner;
- additional information about medications, mobility, falls risk, recent surgery, travel fitness, allergies, dietary requirements or other relevant matters;
- confirmation that you can safely participate in the programme and travel arrangements.
We may decline, defer or modify participation where we reasonably believe the retreat is not suitable or safe for you, or where the retreat cannot reasonably meet your needs.
6. Bookings and payment
Booking and payment terms will be confirmed during the booking process and may differ by retreat date, package, location or partner arrangement.
Unless otherwise confirmed in writing:
- prices are in Australian dollars (AUD) and include GST where applicable;
- a booking is not secured until required payment has been received;
- payment dates must be met to maintain your booking;
- failure to pay by the due date may result in cancellation or release of your place;
- bank fees, credit card fees, currency conversion fees and international transfer fees are your responsibility unless stated otherwise.
Payment schedule: [insert deposit amount, progress payment dates and final payment date]
7. What is included and excluded
Your package inclusions will be set out in your booking confirmation or retreat information pack.
Typical inclusions may include selected accommodation, meals, retreat programming, education sessions, movement sessions, selected assessments, selected recovery or wellbeing services, guest resources and nominated transfers or activities where stated.
Unless expressly included in writing, the following are not included:
- flights;
- passports, visas or travel documentation;
- travel insurance;
- vaccinations or travel medicine appointments;
- personal spending money;
- extra accommodation before or after the retreat;
- additional medical, dental, hospital, pathology, imaging, pharmacy or specialist costs;
- services not listed in your confirmed package;
- optional upgrades, add-ons, excursions or treatments;
- companion services beyond the confirmed companion package.
8. Travel responsibilities
You are responsible for ensuring that you:
- are fit to travel;
- hold a valid passport, visa and required travel documentation;
- meet airline, immigration, customs and destination entry requirements;
- understand relevant travel advisories and health requirements;
- hold suitable travel insurance, including medical, cancellation, interruption and repatriation cover;
- arrive on time for transfers, activities and scheduled services.
We strongly recommend that you obtain comprehensive travel insurance as soon as you book.
9. Health information, consent and participation
You must provide accurate and complete health, medication, allergy, mobility, dietary and emergency contact information where requested.
You are responsible for informing us promptly if your health, medications, mobility, symptoms, travel fitness or safety needs change before or during the retreat.
Participation in movement, assessment, recovery, education, treatment or lifestyle activities is voluntary, but some information and participation may be necessary for safety and programme tailoring.
You consent to our authorised team using your relevant information to assess suitability, plan safe participation, coordinate retreat delivery, respond to incidents and arrange escalation or emergency care where required.
You must follow reasonable safety instructions given by Flourish staff, clinicians, retreat leaders, resort staff, activity providers or emergency personnel.
10. Clinical and wellness services
Where clinical or health-related services are provided, they will be delivered within the scope of the relevant provider's qualifications, registrations, professional standards and local legal requirements.
Clinical, assessment or wellness recommendations are based on information available at the time and are not a guarantee of outcome. Individual results vary and depend on many factors, including health status, participation, capacity, goals, medical history and follow-up.
We may modify or withhold a session, activity or service where a clinician or retreat leader considers it clinically inappropriate, unsafe or unsuitable.
11. Programme changes
We may make reasonable changes to the retreat schedule, activities, presenters, clinicians, venues, accommodation, inclusions or timing due to weather, safety, staffing, local conditions, partner availability, health considerations or other circumstances beyond our control.
Where possible, we will provide a reasonable alternative of similar overall value or purpose. The retreat is designed as an integrated experience, and exact timing or individual inclusions may vary.
12. Guest conduct
You must act respectfully towards other guests, companions, staff, clinicians, contractors, resort teams and local partners.
We may remove or restrict a guest from activities or the retreat where the guest:
- behaves in a way that is unsafe, abusive, discriminatory, threatening or disruptive;
- refuses reasonable safety or clinical instructions;
- misuses alcohol, medication or substances in a way that creates risk;
- provides materially false or incomplete information;
- damages property;
- seriously affects the wellbeing, privacy or experience of others.
If you are removed for serious misconduct, you may not be entitled to a refund, except where required by law.
13. Cancellations, transfers and deferrals by you
Cancellation and deferral rules should be confirmed before publication. The following structure is a draft placeholder only.
Draft cancellation structure:
- More than [insert number] days before retreat start: [insert refund/credit terms]
- [insert range] days before retreat start: [insert refund/credit terms]
- Less than [insert number] days before retreat start: [insert refund/credit terms]
- Failure to attend after confirmation: [insert refund/credit terms]
- Transfer to another person: [insert whether allowed and suitability screening requirements]
- Deferral to a later retreat: [insert whether allowed, fees and cut-off dates]
Any cancellation or deferral request must be made in writing to [insert email].
Because retreats require advance accommodation, staffing, partner and logistics commitments, cancellation fees may apply. Any fee must be reasonable and must not limit rights you may have under Australian Consumer Law or other applicable law.
14. Cancellations or changes by us
We may cancel, postpone or materially change a retreat due to insufficient numbers, safety concerns, venue issues, travel disruption, natural disaster, government restrictions, illness, staffing issues, local conditions, supplier failure or other circumstances beyond our reasonable control.
If we cancel a retreat before it starts, we will offer options that may include transfer to another retreat, credit or refund, depending on the circumstances and applicable law.
We are not responsible for costs you incur outside our confirmed package, such as flights, visas, insurance, extra accommodation or personal arrangements, except where required by law.
15. Australian Consumer Law and other non-excludable rights
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If a service fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law or other applicable law. The available remedy will depend on the circumstances, including whether the issue is major or minor.
16. Force majeure and events beyond control
We are not liable for delay, change, non-performance or failure caused by events beyond our reasonable control, including severe weather, natural disaster, pandemic, epidemic, government action, border restrictions, transport disruption, airline changes, supplier failure, civil unrest, emergency, power or communications failure, or other events outside our control.
Where such an event occurs, we will take reasonable steps to minimise disruption and provide reasonable options where possible.
17. Third-party providers and partner services
Some services may be delivered by third-party providers, including resorts, hotels, transport providers, activity providers, healthcare providers, payment processors, airlines, insurers and technology platforms.
Those providers may have their own terms, conditions, policies, waivers and privacy notices. You must comply with reasonable third-party requirements that apply to services you use.
We are not responsible for third-party services outside our reasonable control, except where required by law.
18. Photographs, media and testimonials
We may take general retreat photography or video for internal, operational or marketing purposes only where appropriate permissions have been obtained.
We will not use your identifiable image, story, feedback, testimonial or health-related information in public marketing without your consent.
You must not photograph, film or record other guests, staff, clinicians or private retreat activities without permission.
19. Intellectual property
All website content, retreat materials, programme names, workshop materials, written resources, graphics, logos, photography, video, brand assets and downloadable materials are owned by us or licensed to us unless stated otherwise.
You may use materials provided to you for your personal, non-commercial use only. You must not copy, adapt, distribute, sell, publish, reproduce or commercially exploit our materials without written permission.
20. Privacy
Our Privacy Policy explains how we collect, use, store and disclose personal information. By using the website, submitting information or participating in a retreat, you acknowledge that we will handle personal information in accordance with our Privacy Policy.
21. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, consequential, special or incidental loss, loss of enjoyment, loss of opportunity, loss of profits or losses arising from circumstances outside our reasonable control.
To the maximum extent permitted by law, our liability for services supplied to you may be limited to resupplying the services or paying the cost of resupplying the services.
Nothing in these Terms limits liability that cannot legally be limited, including liability arising under non-excludable consumer guarantees or applicable laws.
22. Assumption of ordinary activity risk
Retreat participation may involve travel, walking, movement, exercise, balance activities, massage or recovery services, outdoor activities and changes to routine. These activities may carry ordinary risks, including fatigue, soreness, slips, trips, falls, symptom flare, delayed onset muscle soreness, travel disruption or other discomfort.
We take reasonable care in designing and delivering the programme. You must also take reasonable care for your own safety, follow instructions, disclose relevant information and participate within your capacity.
23. Complaints and feedback
If you have a concern about the website, booking process, retreat experience or services, please contact us promptly so we can try to resolve it.
Contact: [insert complaints email]
We may ask for details of your concern, relevant documents and your preferred outcome.
24. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this website with the latest update date.
For confirmed bookings, the terms that apply to your booking will usually be those provided or accepted at the time of booking, unless a change is required by law or is otherwise agreed.
25. Governing law
These Terms are governed by the laws of Queensland, Australia, unless another governing law is stated in a specific booking agreement or required by applicable law.
Where services are delivered in the Philippines or another destination, local laws and mandatory consumer, privacy, health, safety and travel requirements may also apply.
26. Contact us
[insert legal entity name] Trading as Flourish Healthy Ageing Retreat Email: [insert contact email] Address: [insert address]